HEALTH SOLUTIONS
DESIGNED
TO CONNECT
HEALTH CARE CONSUMERS, PHARMACIES AND HEALTHCARE SUPPLIERS
ENGAGEMENT FOR BETTER HEALTH OUTCOMES
CUSTOMER ENGAGEMENT
PharmEngage delivers the first Healthcare Customer Management Solution that provides easy to use tools to improve compliance – adherence, customer service, customer loyalty and business results. We have designed an engaging environment where the healthcare consumer can address healthcare and wellness issues and questions.
PharmEngage increases prescription volumes by over 10% and medication compliance by 22%.
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INCREASE YOUR REVENUE
TALK TO THE CUSTOMERS
IMPROVE HEALTHCARE CONDITIONS
ENGAGE DATA extraction and business intelligence service
ENGAGE secures accurate data extraction, letting pharmacists manage all of the information systems that are placed in the pharmacy in just one solution.
Engage has the ability to extract data stored in a wide variety of technology platforms and convert it in positive business results.
Through ENGAGE the pharmacist has the capability of owning customers by the sophistication of the data analysis – data mining and reporting tools.
The insights can help pharmacist realise improvements in:
- Business performance and inventory efficiency
- Staff performance and operating efficiency
- Customer flow and the elimination of process delays
- Operating costs, revenue, and margins
- Customer satisfaction and positive impact
Customer database drives the medication profiles
ENGAGE CRM can reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing and customer service fields.
This solution can deliver ROI through marketing automation, customer service, and medication profiles.
The customer profiles can help pharmacist realise improvements in :
- Customer health and wellness management
- Compliance programs increasing prescription drug revenues
- Targeted market entry tactics (prescription and complementary medicines)
- Substitution and cross selling opportunities
Practical in-store services for the pharmacist
The ENGAGE platform allows pharmacies and pharmaceutical industries to help customers to create clinic bookings and appointments online. It enables pharmacies to promote continuous consumer engagement and interaction through prescription reminders, loyalty programs and direct marketing.
The services offered can help the pharmacists realise improvements in:
- Professional services
- Medications adherence - compliance levels
- Customer engagement
- Customer loyalty
- Better customer experiences
Business intelligence for pharmacies
The ENGAGE COMMAND and control centre allows you access to your pharmacy or group of pharmacies delivering management insight and knowledge? to drive success in just one dashboard.
The advantages of having ENGAGE COMMAND are:
- Knowledge - see that which matters
- Wisdom – apply energy where it counts
- Simple intelligence to run the business
- Providing a whole-of-business view
- Delivery status reports
- Newsletter management
- Customer profile management
- Pharmacy profile manager
- Pharmacy account management
POS transaction solution
Innovative transactional solutions available for your customers. ENGAGE PAY represents a portable accounting solution, a financial, transactional platform and e-wallet technology.
The benefits of ENGAGE PAY:
- On demand coupons
- Real time reporting of redemptions
- Added revenue stream
- Virtual financial products
- Mobile cashier
Health and wellness portal
Bonadea WELL is a complete and personalised on line site for customers to better understand their healthcare conditions. The pharmacy’s customers can access trusted information written by healthcare professionals, participate in forums and consult practical aids related to their specific conditions. Bonadea WELL drives ongoing and positive engagement because it is the complete customer’s wellbeing partner, which is provided exclusively by your pharmacy! The advantages of talking directly to your customer:
- To provide relevant messages to the healthcare customers
- To increase trustworthiness and engagement levels with customers
- To provide a service that includes personalised attention even at home
- To build better and profitable relationships with the customer
- To enhance customer loyalty to your pharmacy
Improving medication compliance
Bonadea Medication Management System is the tool that helps your customers to obtain their healthcare outcomes. For patients, staying on their medication for a long period of time takes a lot of work.
Your mission as a pharmacist is to help them and provide all the support that the customer needs. Bonadea MEDS is designed to help customers taking their medication and increase compliance levels on their medications.
The Medication Management System includes:
- Repeat reminders (alerts services) sms, e-mail, home phone
- Prefill medications on file
- Last repeat and expired reminders
- Remote script request
- Medication support
E-commerce platform
Bonadea BUY is the e-commerce platform that will engage customers referred from your pharmacy or group of pharmacies. As well it will entice new customers to the e-commerce website and drive meaningful sales.
This will be accomplished by designing an e-commerce platform that is optimised for search engines as well as engaging for the customer.
Further integration to our Bonadea health platform will enable the push of specific personalised content to further enhance the likelihood of purchases.
The benefits of offering a specialised e-commerce platform to your customers are:
- Increased pharmacy revenue through e-commerce
- To obtain better presence on line and high visual branding
- Increased market share and sales by interacting with Australia’s 79% web users that are daily connected to internet
- Increased sales on all types of products
- To offer a greater variety of products
Customer loyalty service
Bonadea GLUE is an innovative loyalty program to engage your customers. We offer new trends in vouchering systems and rewards online to help you grow and retain your customer base.
Your customers will benefit with:
- On demand coupons
- Virtual rewards rollback and discounts
- Better shopping experiences
- Real time reporting of redemptions
- Added revenue stream
- Retention of your customers
Electronic wallet and vouchering solution
With bonadea SAVE your consumers are not required to fill out order forms on the e-commerce site when they purchase an item or when redeeming vouchers or rewards.
The information has already been stored and is automatically updated and entered into the order fields across our sites when using a digital wallet.
Consumers also benefit when using digital wallets because their information is encrypted or protected by a private software code; pharmacists benefit by receiving protection against fraud.
Your customers will benefit with:
- Safe online transactions
- Easy and faster payment process
- No frustration in filling in forms
- The option to transfer their information securely and accurately
- Better transaction results in usability and more utility for the customer
- More transactions – more sales –more revenue
- Consumers satisfied –happy customers – loyal customers
- Safe and effective system applied to your business
ENGAGE DATA extraction and business intelligence service
ENGAGE has the ability to extract data stored in a wide variety of technology platforms and convert it into positive business results.
Through ENGAGE the healthcare supplier has the capability of owning customers by the sophistication of the data analysis – data mining and reporting tools.
The data can help healthcare suppliers realise new business opportunities with enhanced knowledge of the consumers:
- Statistics, metrics and predictive analytics
- Business intelligence
- Consumers behaviour – communication strategies
- Discover health care growth markets
- Targeted market entry tactics (prescription and complementary medicines)
- Substitution and cross selling opportunities
Customer database drives the medication profiles
ENGAGE CRM can increase customer satisfaction and loyalty in the sales, marketing, and customer service fields.
This solution can deliver ROI through marketing automation, customer service, and medication profiles.
The customer profiles can improve:
- Consumer health and wellness management
- Compliance programs increasing prescription drug revenues
- Targeted market entry tactic (prescription and complementary medicines)
- Substitution and cross selling opportunities
Practical in-store services
The ENGAGE platform allows pharmacies and pharmaceutical industries to help customers to create clinic bookings and appointments online.
It enables pharmacies to promote continuous consumer engagement and interaction through prescription reminders, loyalty programs and direct marketing.
The service benefits healthcare suppliers by improving:
- Medications adherence - compliance levels
- Customer loyalty
- Sales and revenue streams
POS transaction solution
Innovated transactional solutions available always for the consumers. ENGAGE PAY is a portable accounting solution.
The benefits are:
- Realtime transaction system
- On demand coupons
- Realtime reporting of redemptions
- New revenue stream
Health and wellness portal
Bonadea WELL is a complete and personalised on line site to facilitate better understanding of patients’ healthcare conditions. Pharmacy customers can access trusted information, written by healthcare professionals, participate in forums, and consult practical aids related to their specific conditions.
Bonadea WELL drives ongoing and positive engagement because it is the complete customer’s wellbeing partner.
The advantage of talking directly to the consumer:
- To provide relevant messages
- To increase trustworthiness and engagement levels
- To provide a service that includes personalised attention even at home
- To build better and profitable relationships – talk to the healthcare consumer
Improving medication compliance
Bonadea Medication Management System is the tool that helps patients to obtain their healthcare outcomes. For patients, staying on their medication for a long period of time takes a lot of work.
Bonadea MEDS is designed to help customers take their medication and increase compliance levels on their medications.
The Medication Management System includes:
- Reminders (alerts services) sms e-mail, home phone
- Prefill medications on file
- Last repeat and expired reminders
- Remote script request
- Medication support
- Professional services
E-commerce platform
Bonadea BUY is the e-commerce platform that will engage customers and non customers to the e-commerce website and drive meaningful sales. This will be accomplished by designing an e-commerce platform that is optimised for search engines as well as engaging for the customer.
Further integration to our bonadea health platform will enable the push of specific personalised content to further enhance the likelihood of purchases.
The benefits of offering a specialised e-commerce platform are:
- Increase sales on all type of products
- Obtain better presence on-line and high visual branding
- Increase market share and your net sales by interacting with the 79% of Australians who are web users, connected to the internet daily
- Offer an enormous variety of products
Customer loyalty service
Bonadea GLUE is an innovative loyalty program designed to engage healthcare consumers. We offer new trends in vouchering systems and rewards via online to help pharmacy grow and retain the customer base in order to create direct marketing campaigns to them.
The pharmacy engages customers with:
- On demand coupons for products and services
- Virtual rewards and discounts
- E-wallet for safe online transactions
- Real-time reporting of redemptions
- Added revenue stream
- Retention of customers
- More transactions – more sales –more revenue
- Consumers satisfied –happy customers – loyal customers
- Safe and effective system
Health and wellness information portal
Bonadea WELL is a complete and personalised on line site to facilitate better understanding of your healthcare conditions. Bonadea WELL lets you access trusted information written by healthcare professionals, participate in forums, and consult practical aids related to your specific conditions.
Bonadea WELL is your complete wellness partner.
The advantages of using bonadea WELL:
- To provide you with relevant messages on your specific health needs
- To inform you with trusted and professional health and wellness content
- To provide you with services that includes personalised attention even at home
- To engage you in forums with peers and healthcare professionals
- Closed health information platform
- Infinite personalised and relevant health content
- Peer to peer communication
- Variety of newsfeeds, wellness tools and quizzes
Improving medication compliance
Bonadea Medication Management System is the tool that helps you to obtain your healthcare outcomes. Staying on your medication for a long period of time takes a lot of work and commitment.
Bonadea MEDS is designed to help you take your medication according to the doctor’s instructions.
The Medication Management System includes:
- Repeat reminders (alerts services) sms, e-mail, home phone
- Prefill your medications on file in store
- Last repeat and expired reminders
- Remote script request
- Medication support
E-commerce platform
Bonadea BUY is the e-commerce platform that will connect you with your preferred pharmacy.
Now you can obtain a variety of healthcare products and services wherever you are.
The benefits of buying in a specialised e-commerce platform:
- Variety of products and services available
- Buy conveniently with better prices
- Safe, complete and intuitive on line site
- Accessible from all online devices, smartphones, laptops, etc
- Trusted information that allows you to select your products
Customer loyalty service
Bonadea GLUE offers a vouchering system and rewards via online to help you continue your treatments and encouraging you to invest in your health.
Benefits for consumers:
- Coupons designed according to your needs
- Virtual rewards and discounts
- Better shopping experiences
Electronic wallet and vouchering solution
With bonadea SAVE you are not required to fill out order forms on the e-commerce site when you purchase an item or when redeeming vouchers or rewards. The information has already been stored and is automatically updated and entered into the order fields across our sites when using a digital wallet.
You also benefit when using digital wallets because your information is encrypted or protected by a private software code that protects you against fraud.
The benefits to you are:
- Safe online transactions
- Easy and faster payment process
- No frustration in filling in forms
- The security of your information on line
The engagement engine driving the healthcare sector
Engage is a Customer Relation Management solution (CRM platform) that connects all customer services
and loyalty in the pharmacy to deliver a credible customer experience and improve health outcomes.
ENGAGE DATA
Data extraction, aggregation and management,
business intelligence suite,
point of sale dashboard
ENGAGE CRM
Customer healthcare profile,
dispense driven prescription management and repeat reminders,
customer communication suite,
awareness and adherence project management,
customer clinical event management suite
ENGAGE PROF
Professional services suite, medication optimisation,
booking and calendar suite,
owing prescriptions and physician management suite,
direct marketing and promotion tool
ENGAGE COMMAND
Central project management and monitoring wizard,
store and management communication tool,
store reporting and consolidation
ENGAGE PAY
POS (point of sale) financial transaction solutions,
portable/mobile POS accounting solutions
PharmEngage is the first complete customer management solution for pharmacies that provides an easy tool to improve customer service, loyalty and business results
Bonadea is a suite of customer facing solutions driving engagement and healthcare consumer empowerment. Bonadea provides healthcare consumers with an efficient and accurate education platform, an informative shopping experience, a loyalty and rewards system and an effective e-wallet to drive ongoing engagement.
bonadea WELL
Closed health information platform,
infinite personalised and relevant health content,
CMS (content management system),
peer to peer communication suite,
variety of newsfeeds, wellness tools and quizzes
BONADEA MEDS
Medication management suite integrated in bonadea BUY,
awareness and adherence project management suite
bonadea BUY
Closed integration into bonadea WELL,
simplified prescription repeat ordering solution via bonadea WELL,
simplified direct to consumer healthcare product offerings (push&pull) via bonadea WELL
bonadea GLUE
Customer loyalty program linked into bonadea WELL & BUY,
smart customer recognition technologies,
customisation for required discount and reward solutions
bonadea SAVE
Electronic wallets integrated in ENGAGE FINANCE and bonadea BUY & GLUE,
unique and innovative voucher and reward solutions
CUSTOMER MANAGEMENT SOLUTIONS FOR PHARMACIES AND HEALTHCARE PRODUCT & SERVICE SUPPLIERS
Demonstration
CALCULATE POTENTIAL REVENUE
ENLIGHTEN PATIENT JOURNEY SUPPORT PROGRAMS
PERSONALISED CUSTOMER PORTAL
Extra revenue calculator
How many customers with chronic medications would you enroll per day?
Average pharmacy working days per month?
Enlighten patient journey
- 75% of patients would like to use digital healthcare services.
- All age groups are willing to use digital services for healthcare.
- Patients over 50 prefer websites and email, and need information about services for acute and chronic conditions, while younger patients want access to health promotion and prevention services.
Support Programs
The vast majority of patients don’t just want patient services— they expect them. 76%of patients think pharmaceutical companies have a responsibility to provide information and services that help patients manage their own health.
74%—indicate that the most appropriate time to initiate outreach is when they start taking a medication, although half of them are open to receiving assistance after they have begun a course of treatment or are considering switching.
The four services or information patients most expect or want are:
- Reward programs
- Product information
- Financial assistance
- Measuring and tracking and alerts
others:
- Product Information and Physician Referrals
- Access to patient support forums
- Access to patient support forums
- Access to clinical trials
- Nurse support via phone
- Lifestyle coaching and training
- Adherence support
- In-home nurse support
To register into bonadea Well click here
News
Who we are?
PharmEngage Australia offers a unique suite of solutions to the Australian healthcare market.
All solutions are genuinely Australian made by PDLA Group, a company established by Wim Battaerd and Erik Louwerens and headquartered in Sydney, Australia.
PharmaEngage has shown a continuous drive to make a difference in Australian healthcare.
With our talented team of professionals we make realistic and sustainable healthcare solutions available and improve communication between manufacturers, healthcare professionals and healthcare consumers. We do this with a customer-centric approach, ensuring that we maximise the added value for you and your customers.
PharmEngage provides an interactive end-to-end solution to connect patients, pharmacies and healthcare suppliers.
PharmEngage offers an integrated solution that diversifies revenue streams and provides a strong resource and support base. It creates engagement ability and focus through a trusted and reliable network that is broad reaching and individualised.
Mission
To drive healthcare consumer wellness in a sustainable healthcare environment
Vision
To facilitate the communication between healthcare professionals, healthcare consumers and the healthcare suppliers by deploying clever technology at multiple access-points, and provide relevant healthcare information and services engaging the healthcare vertical.
Strategy
To market innovative IT solutions for the healthcare space utilising the ENGAGE suite for the healthcare professional and the bonadea suite for the healthcare consumer
We
work
as a team
Erik Louwerens
Co-founder
- Pharmaceutical industry executive in multiple CEO roles.
- Nutraceutical entrepreneur .
- Communicator, negotiator and expert in compliance and disease prevention.
Wim Battaerd
Co-founder
- Pharmaceutical industry executive with experience in sales, marketing and business re-engineering.
- International entrepreneur in pharmaceutical sales effectiveness, data & consultancy.
- Visionary, expertise in business, health, information concepts, data concepts and analytics.
Paresh Joshi
Chief Technical Officer
- Creative, results driven technology leader with 15 years of Software Product Development experience.
- Change Agent and problem solver with a passion for technology.
- Expert in technology architecture & integration.
Laura Hernandez
Marketing Manager
- Pharmaceutical industry executive in multiple sales and marketing roles.
- Patients Support Programs entrepreneur.
- Expert in communications for the healthcare consumers.
Marnix Ravesteijn
Chief Solutions Architect
- IT Consulting entrepreneur with expertise in business and system integration.
- Software Implementation Consultant with experience in the food and health industry.
- Conceptual and analytical problem-solver focussed on user friendly and client centric solutions.
please
contact us
for more info
Contact Information
Please get in touch with us for additional information about Engage.
We would love to hear from you.
Email address: [email protected]
PharmEngage Pty Ltd L2, 21 Chandos Street, St Leonards, NSW 2065 PO Box 422, St Leonards, NSW 1590, Sydney, Australia Phone: 1300 172 151Frequently Asked Questions
Access To TeamViewer:
Cannot open Engage:
- Check the bottom task bar next to the time and look for the Engage icon. If you see the small Engage icon, the program is still running in the background. Double click on the icon on the bottom task bar, Engage will commence.
Overrule Option not seen for medication:
- When a customer does not reply or replies other than Yes, 1, OK or Thanks, an action is created in the Follow-up tab in Today’s Action List. The pharmacist can review the reminder and overrule the date in that section and then click on the re-send option.
Cannot use Look-up Product to add medication to the customer profile:
- Look-up Product is only used for a medication that the customer has never used and it enables the medication to be placed into the customer profile. If the customer has previously used the medication, it will be located in the Dormant or the Undefined Repeat Intervals section.
Customer Details are not seen in the Online Order:
- In order to view the full details of the customer, click on Details in the online orderClick on the Human icon, to view the full details of the customer.
Previous dispensed date not seen:
- If the medication is 0 of 0 (once off script), we do not show the date of dispensing.
- If the medication was deferred, there is no date of dispensing.
Email reminder (Unable to click on Prefill or Email was not received):
- The Prefill reply option with email is an image, some email providers ask if you wish to download the images in the email, in this case advise the customer to click on download images, then they would be able to see the Prefill reply option.
- If the customer claims that they have not received the reminder at all, please ask them to check their Junk or Spam folders.
Customer has two profiles:
- If the customer has two profiles please check with your dispense system and select which one of the profiles has the current data. In Engage, deactivate the other incorrect profile by firstly placing “X” in front of the first name and the last name, for instance if there are two profiles for James Blunt -> XJames XBlunt, then deactivate.
Creating bulk messages (Promotional Messages for all your Registered Customers):
Note:
If the customer is not registered you will not be able to send any promotional or personal messages as you will not have the contact details for the customer. However if there are E-commerce customers you do not need to register them as they will be automatically registered in Engage once they order online.Click on Message Box->
New Message -> 
New Message ->
- A new window will open up and then click on the search icon
located below the Select Customers section -> - Select the type of communication you want to send, either E-mail or SMS or both. Also, you can select customer by their interest Groups for instance Asthma, Vitamins and many more.
- Select all the customers or select individually, or you can even UN CHECK them individually if you don’t wish to send a message to a particular customer ->
- Compose the Email or SMS ->
- Send now if it’s less than 100 messages or it’s a better idea to send later if the number of messages is greater than 100, to avoid traffic.
For more information on specific issues (Please watch the training Videos):
Pharmacy Console -> View Training -> Videos
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